Your privacy matters to us. This Policy explains how the Chartered Institute of Leadership and Governance collects, uses, protects, and shares your personal data, and sets out your rights under applicable data protection law.
The Chartered Institute of Leadership and Governance ("CILG", "we", "our") is committed to protecting personal data of members, applicants, website visitors, and other users. This Privacy Policy explains what we collect, how we use it, retention, and your rights. It applies to our website at www.cilgglobal.org, member portals, and all services. Read alongside our Terms of Use and Membership Framework.
Policy Updates: Material changes will be notified to members via email. Continued use after notice constitutes acceptance.
CILG acts as data controller. Third-party processors operate under data processing agreements.
Categories include:
Special Category Data: Not collected unless strictly necessary and with explicit consent or lawful basis.
| Purpose | Description |
|---|---|
| Membership Admin | Applications, credentials, renewals, register |
| Qualifications & Certification | Enrolment, assessments, certificates, CPD |
| Communications | Administrative notices, renewals, updates |
| Public Register & Verification | Verification Portal listing |
| Events & Training | Conferences, webinars, CPD events |
| Financial Transactions | Fee processing, financial records |
| Legal Compliance | Regulatory obligations, legal proceedings |
| Disciplinary Proceedings | Investigations, conduct reviews |
| Website Improvement | Analytics, security, user experience |
| Marketing | Where consented or legitimate interest |
We do not sell your data. Sharing occurs with: service providers (payment, email, hosting, assessment platforms), public register (name, grade, status via verification portal), legal/regulatory authorities, and professional conduct committees. No commercial transfer.
No Sale: CILG does not sell personal data to third parties.
| Category | Period | Rationale |
|---|---|---|
| Active membership records | Duration + 7 years | Legal & audit |
| Qualification records | Indefinite | Lifetime verification |
| Unsuccessful applications | 2 years | Appeals process |
| Financial records | 7 years | Tax compliance |
| Disciplinary records | 10 years | Accountability |
| Website analytics | 26 months | Performance review |
Request a copy of your data.
Correct inaccurate data.
Request deletion where lawful.
Limit processing in certain cases.
Receive data in machine-readable format.
Object to direct marketing or legitimate interests.
Exercise Rights: Email privacy@cilgglobal.org. Response within 30 days.
We use necessary, functional, analytics (Google Analytics), and optional marketing cookies. Manage via browser settings or consent tool. Disabling may affect functionality.
TLS encryption, PCI-DSS payment processing, ISO 27001 hosting, access controls, regular training. Breach notification provided as required by law.
Data transferred to USA and other jurisdictions where CILG or its service providers operate. Safeguards include adequacy decisions, Standard Contractual Clauses, or your consent.
Services are for adults. Under 18 requires parental consent for Student programmes. Contact us if data collected without consent.
Chartered Institute of Leadership and Governance
2222 W. Grand River Ave STE A, Okemos, MI 48864, USA
📧 privacy@cilgglobal.org
📞 +1 (575) 329-8396
Response within 5 business days, full resolution within 30 days.
You may lodge a complaint with your local supervisory authority (e.g., ICO for UK, state attorney general for US residents).
Version: 2.1 | Last reviewed: June 2026
Our privacy team is ready to assist with data rights or concerns.