Primary Contact Information
All general enquiries about CILG programmes, membership, qualifications, and services should be directed through the channels below. Our team is committed to responding promptly, professionally, and helpfully to every enquiry we receive.
Okemos, MI 48864
United States of America
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Best response tip: Email is the fastest and most reliable way to reach the right CILG team member. Include your full name, membership number (if applicable), and a clear description of your query for the quickest response.
Our Location
CILG's registered correspondence address is located in Okemos, Michigan, USA. The map below shows the exact location. Please note this is a postal and correspondence address only.
This address is maintained for the receipt of official correspondence including legal notices, regulatory communications, formal membership documentation, and other written communications requiring a physical mailing address. All correspondence is processed by the CILG Secretariat. CILG recommends using tracked or signed-for postal services for important correspondence.
Departmental Contact Directory
For the fastest and most accurate response, contact the CILG department directly responsible for your area of enquiry. Each department is staffed by specialists who can provide expert, targeted assistance.
CILG's operations are organised across eight specialist departments, each with dedicated contact channels. If you are unsure which department to contact, email info@cilgglobal.org and the Secretariat will direct your enquiry to the right team.
2.1 Expected Response Times by Enquiry Type
CILG is committed to responding to all enquiries within the timeframes below. These targets apply during standard office hours on working days.
| Enquiry Type / Channel | Response Target | Notes |
|---|---|---|
| General email enquiry (info@) | 1–2 business days | General enquiries are triaged and forwarded to the relevant department. Complex queries may take slightly longer. |
| Admissions and enrolment enquiries | 1–2 business days | Application processing timelines are specified separately in the Admissions Policy and may extend to 5–10 days for full application review. |
| Membership upgrade applications | 15–20 business days | Full review of all submitted documentation required. Incomplete applications are returned and restarted on resubmission. |
| Examination results queries | 2–3 business days | Results queries require access to moderated scripts and may involve the Examinations Board — allow up to 5 days for complex queries. |
| Certificate verification (online portal) | Instant | Available 24/7. No business day constraint. Results returned in 2–3 seconds. |
| Manual verification — standard | 3–5 business days | Formal written Verification Certificate issued within 5–7 business days. Urgent requests (USD 25 fee) processed in 24–48 hours. |
| Finance and payment queries | 1–2 business days | Invoice and receipt requests are typically fulfilled same day. Refund processing requires up to 10 business days depending on payment method. |
| Corporate membership enquiries | 2–3 business days | Senior relationship managers handle corporate enquiries. Proposals for Strategic Partnerships require a scheduled call — expect 3–5 days to schedule. |
| Media and press enquiries | Same day (urgent) / 1–2 days | For time-sensitive media requests, clearly mark the email subject "URGENT — MEDIA REQUEST" and include your publication deadline. |
| Telephone enquiries (office hours) | Immediate (staffed hours) | Calls answered Monday–Friday, 9:00 AM – 5:00 PM ET. Voicemail outside hours — expect a callback within 1 business day. |
| Complaints and formal appeals | 5–15 business days | Formal acknowledgement within 3 business days. Full response timelines governed by the CILG Appeals Process — see Section 5 below. |
Office Hours and Service Availability
CILG's staffed telephone and in-person service hours, combined with round-the-clock digital service availability, ensure that members and enquirers can access CILG support whenever they need it.
- Eastern Time (ET) — UTC-5 in winter (November–March), UTC-4 in summer (March–November, during US Daylight Saving Time)
- West Africa (WAT): ET + 6 hours (standard) / ET + 5 hours (US summer). CILG's peak international call window for West African callers is 3:00 PM – 5:00 PM ET (9:00 PM – 11:00 PM WAT)
- East Africa (EAT): ET + 8 hours (standard). Peak call window: 9:00 AM – 11:00 AM ET (5:00 PM – 7:00 PM EAT)
- UK and Ireland (GMT/BST): ET + 5/6 hours. Peak call window: 9:00 AM – 12:00 PM ET (2:00 PM – 5:00 PM GMT)
- South Asia (IST): ET + 10:30/9:30 hours. Peak call window: 9:00 AM – 10:30 AM ET (7:30 PM – 9:00 PM IST)
- CILG recommends email for most international communications to avoid time zone difficulty — our email response targets apply regardless of your location or time zone
International and Regional Contacts
CILG serves members and prospective students in over 40 countries. While all operations are coordinated centrally from the United States, CILG maintains regional contact points and designated liaison arrangements for several key international regions.
CILG's global community of members spans Africa, Asia, Europe, the Americas, and beyond. To ensure that members and prospective students everywhere receive responsive, locally contextualised support, CILG has established the following regional contact arrangements. All regional enquiries may also be directed to the central team at info@cilgglobal.org — specifying your country or region in the email subject line ensures efficient routing.
Email: westafrica@cilgglobal.org
General: info@cilgglobal.org
Email: africa@cilgglobal.org
General: info@cilgglobal.org
Email: mena@cilgglobal.org
General: info@cilgglobal.org
Email: asia@cilgglobal.org
General: info@cilgglobal.org
Email: europe@cilgglobal.org
General: info@cilgglobal.org
Email: latam@cilgglobal.org
General: info@cilgglobal.org
Email: pacific@cilgglobal.org
General: info@cilgglobal.org
- All regional contact email addresses are monitored by the CILG central team and routed to the appropriate specialists. Response times are the same as for direct central email enquiries
- CILG's qualifications, membership standards, fees, and policies are uniform globally — there are no regional variations in the CILG professional framework. Regional contacts provide local context and language support only
- International candidates applying for CILG qualifications are subject to the same entry requirements and assessment standards as US-based candidates. CILG's LMIC fee concession (50% reduction for residents of World Bank-designated low and middle income countries) is automatically available — mention your country of residence in your application
- CILG issues digital certificates by default for international students. Physical certificates can be requested — international delivery fees apply and are charged at cost
Write to Us Directly
Complete the form below and your message will be forwarded to the most appropriate CILG team. We aim to respond within 1–2 business days.
* Required fields. Your information is processed in accordance with CILG's Privacy Policy. We will never share your data with third parties for marketing purposes.
Complaints, Concerns, and Escalation
CILG is committed to providing a consistently high standard of service. When that standard is not met, we want to hear about it — so we can put it right and improve our service. We take all complaints seriously and handle them with fairness, confidentiality, and professionalism.
If you are dissatisfied with any aspect of CILG's service — including the conduct of CILG staff, the handling of your application or examination, the quality of CILG's programmes, or any administrative decision that affects you — CILG's Complaints Process provides a clear, structured, and fair mechanism for raising and resolving concerns.
Stage 1 — Direct Service Team Contact
Raise your concern directly with the CILG department responsible for the service in question (see departmental contacts in Section 2). Provide full details of your concern, the service period, and the outcome you are seeking. Most concerns are resolved at this stage within 2–5 business days. Email: info@cilgglobal.org or the relevant departmental email address.
Stage 2 — Formal Complaint to the Secretary-General
If Stage 1 does not resolve your concern to your satisfaction, you may escalate to a formal complaint addressed to the CILG Secretary-General. Submit by email to complaints@cilgglobal.org, marked "FORMAL COMPLAINT." Include a summary of the Stage 1 response and why it was unsatisfactory. Formal acknowledgement within 3 business days; full written response within 10 business days.
Stage 3 — Membership Committee or Board Review
For complaints about membership decisions, examination decisions, or disciplinary matters, the relevant CILG Committee reviews the complaint de novo. For general service complaints, the Board of Governors may exercise oversight. Submit written escalation to appeals@cilgglobal.org. Decision within 20–30 business days.
Stage 4 — External Arbitration (if applicable)
For matters involving alleged breach of legal rights, parties may refer to binding arbitration under the American Arbitration Association rules. CILG is bound by the arbitrator's decision. Contact secretariat@cilgglobal.org to initiate this process.
Concerns about academic integrity — including allegations of examination misconduct, plagiarism, or unauthorised AI-assisted work — should be reported to exams@cilgglobal.org in the first instance. Reports about the professional conduct of CILG members (as distinct from service complaints) should be directed to conduct@cilgglobal.org — these are handled under the CILG Code of Professional Conduct investigation framework, which is entirely separate from the general complaints process.
CILG's social media channels are official communications platforms — maintained and monitored by the CILG Communications team. They are a primary channel for sharing governance news, CPD opportunities, programme updates, research highlights, and member stories. CILG welcomes engagement, comments, and professional discussion on all its social platforms.
- CILG monitors all official social media channels during business hours and aims to respond to direct messages and comments within 1–2 business days
- Social media is not appropriate for urgent, confidential, or detailed enquiries — membership queries, examination concerns, and personal data matters should always be directed to the relevant email address rather than social media
- Professional community standards apply on all CILG social media channels. Harassment, discrimination, misinformation, and abusive conduct will not be tolerated — CILG reserves the right to remove comments and block accounts that breach these standards
- CILG will never ask for personal information, payment details, or membership credentials through social media direct messages. If you receive such a request from an account claiming to be CILG, report it as fraudulent and do not respond
- All official CILG social media accounts are verified and linked from the CILG website. Unofficial accounts purporting to represent CILG should be reported to media@cilgglobal.org
All personal information provided to CILG through any contact channel — including name, contact details, membership information, and the content of enquiries — is processed in accordance with CILG's Privacy Policy and applicable US and state data protection laws. CILG will use your contact information only to respond to your enquiry and, where you have consented, to send you CILG communications. CILG will never sell, rent, or share your personal information with third parties for marketing purposes. To view CILG's full Privacy Policy, or to exercise your data protection rights (including the right to access, correct, or delete your information), visit www.cilgglobal.org/privacy or email privacy@cilgglobal.org.
Social Media and Digital Channels
CILG maintains an active and growing presence across the major professional social networks — sharing governance insights, programme updates, research findings, and professional community news.